With more than 20 years of experience in senior living, most with Smith communities, Amanda inspires her staff to employ a person-centered approach. “I believe in cultivating a sense of community, encouraging residents to take joy in life as they make new memories. It goes along with living life to the fullest.”
Our committed group of leaders leads by example and sets the high standard for care, quality and service excellence that can be found throughout the Smith Crossing community. Their hands-on involvement and a genuine sense of caring are valued by — and are a benefit to — all our residents, their families and fellow team members alike.
Pam enjoys each day, whether engaging with residents, solving a problem, finding out information for them and meeting their needs. She says working with older adults appeals to her because, “I very much appreciate the richness of their stories and experiences.” She also supervises the reception staff and offers her administrative expertise to Smith Crossing’s executive director.
When she schedules events and looks after last-minute details, the real payoff to Dorothy comes later, when she has the opportunity to interact with the people she serves. “I like working with seniors to share in their joy and their vast knowledge and understanding of life. I’d feel very fortunate to live at Smith Crossing.”
Kara brings a sense of hospitality to every encounter with prospective residents. And as they prepare to move in, she eases the transition for them and their families. “I like seeing residents make friends and take part in activities. It’s gratifying to hear them say, ‘We made the right choice.’”
“My dad lived here,” Mary declares, “and because he needed a bit of extra care I visited him daily. I liked the staff and residents so much Smith Crossing became my second home. A few months after he passed, I was looking for something to do. So, I visited Smith Crossing’s website and found a job in Life Enrichment—that’s programs and activities. It was meant to be.”
Amie looks forward to opening her office door each morning because she can anticipate staff and residents coming in all day to say hello. “I’m honored they trust me.” She feels the relationship between staff and residents “is truly a 365/24/7 one, and the residents become our family. We’re very blessed that it’s interactive.”
Dr. Tang credits her affection for older relatives as her inspiration for developing a special rapport with older adults and an appreciation for the opportunity to treat them. As a teenager, Dr. Tang expressed to her father, a school principal, her desire to help older adults. He encouraged her to help others by practicing medicine. Today, the Smith Crossing residents who have become her patients have around-the-clock access to Dr. Tang via her mobile phone. She also likes hearing from patients’ family members. “They help give me a more complete picture,” says Dr. Tang.
Barbara has always been drawn to seniors throughout her nursing career. “They’re so special, they become part of our heart. And we become their second family because their own family is not here all the time.” She sees being an advocate for the residents in her care as an essential part of her role as a nurse. The payback? “Seeing their lovely smiles each day.”
As a geriatric nurse, Norma feels one of the best parts of her job is talking to people under her care, “I like to celebrate who they are and recognize their accomplishments. In addition to healthcare skills, I like to think I bring sunshine into their lives.” She particularly likes the camaraderie among staff, “They’re like an extended family to me.”
Amy is part of the team that helps our residents in Assisted Living, Memory Support and Skilled Nursing Care and Rehabilitation balance independence and safety so they can make the most of every day. She loves getting to know them. “Each one has a fascinating history, and I enjoy hearing about all their adventures.”
Teresa has worked among geriatric residents for more than two decades, and she finds Smith Crossing “a very peaceful place — residents, staff and management included. It’s a family-like setting.” She’s keen on interacting with her co-workers and talking with the residents because she enjoys listening to the journey they’ve been on.
“So many interesting people live here. I love finding out about what they did, how they met, where they’ve traveled, how many children and grandchildren they have,” Kim says. And she learns more about them as she answers questions about making a menu selection or talking about what might appeal to their tastebuds. “I sample everything we serve for lunch and dinner.”
Annelle always wanted to work for a not-for-profit organization like Smith Crossing because its mission is to help people. She enjoys the challenge of finding the right person for the job. “The people we hire are our most important assets. We may work behind the scenes in HR, but we share the same goal—to do our best to ensure our residents are happy and healthy.”
Having joined Smith Crossing in 2004, Will still looks forward to coming to work each day. By putting residents first, he motivates his team to keep apartments and common areas sparkling clean. “There’s always something new to learn, and everyone steps up to do their part.”
After gaining experience at Tinley Park’s Convention Center and training at Joliet Junior College, Steve joined Smith Crossing in 2016 and today is maintenance supervisor, responsible for 14 staff members. “We keep Smith Crossing very clean and functioning well, and help residents maintain their homes with repairs and refreshing,” he says. “We’re also first responders if there’s a problem,” and he loves getting to know the residents.
“I love Smith Crossing’s person-centered approach to everything. Our team takes pride in making sure each person’s residence feels like their home,” says Michelle. “Its mission is close to my heart.” So too are the people with whom she works, as well as the residents. She sums up her feelings by saying, “I have a blast with the residents.”
Smith Crossing Board of Trustees
Through thoughtful, experienced oversight, the Smith Crossing Board of Trustees helps ensure the continuation of our mission to benefit residents and their families, as well as the long-term direction and stability of our Life Plan Community.
Andrew J. Anello, Chair
John E. Leahy, Vice Chair
Kevin A. Lane
Judith K. Lewis
George E. Petraitis
Find out more about the leadership of Smith Crossing by filling out the request form.